If your tech left for $2 more an hour, money wasn't the problem. The problem is there was nothing else keeping them. Techs spend most days working on their own. If the money's right, it's the one-on-ones, the organizational support, the daily encouragement that keeps them here. A small raise can't outbid a place people actually want to work and feel supported.
@officialchadpetermanTranscript
If you've had a technician leave for two dollars more an hour at another company, money wasn't the problem. Let me explain. Technicians can go down the street and get another job in about 15 minutes. However, what is it that you're providing at your company that they would never want to leave? Is that the support? Is that the manager? Is that the systems and processes that makes their life easier? Our technicians spend the vast majority of time in a van all by themselves. How are we reaching out? How are we communicating? How are we offering support? Are we having regular one-on-one meetings? Are we asking how we can help? Are we padding them on the back? Are we doing all of the things that people value way more than money? And that is care and compassion. Do we actually care about the people that are on our team? And how do we show that? Action speak louder than words. So what are you going to do to make sure that your technicians value the support and the culture and the environment they work in far more than a dollar?
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