The customer kept adding extra jobs that weren’t in the quote… until my apprentice finally said something ‼️🤯 #excavator #construction #demolition #heavyequipment #operator

My apprentice corrected the customer right in front of me today and for a second I genuinely didn't know what to say. We were on a private garden job just outside Bristol. The job was simple, ground works with the mini digger to prepare the base for a new patio. Everything had been running smoothly all morning. My apprentice Kevin was working properly and the customer had mostly stayed out of the way. Then around 2pm he suddenly started walking around the site, commenting on everything we were doing. Then he says to Kevin, "While you're here, you can take that rubble away, clean up behind the wall and cut those branches back near the neighbor's fence." Only problem? None of that was in the quote. No waste removal, no garden tidy up, no extra work, agreed beforehand. Kevin puts his tools down, looks at him and says calmly, "We're ground workers, mate. We're not your maintenance team. None of that's been priced in." I'm standing about 2m away thinking, "Did he really just say that? The customer goes bright red and looks straight at me, clearly waiting for me to tell Kevin off." For a few seconds, nobody says a word. Even the lads by the mini digger stop what they're doing and look over. I think about it for a second and say, "He's right. That work isn't included in the job, but we're happy to give you a separate quote for it."