In the restaurant industry, balancing customer service and staff welfare is crucial. A server faced consequences for prioritizing her team's well-being during closing hours. What are your thoughts on this? #restaurant #staffwellbeing #customerservice #manager #hospitality

she was written up and removed from the schedule because she turned customers away at closing time. Five minutes to close, it's midnight on a Friday. They haven't had a table in 45 minutes. Table walks in, but party two walks in. She meets them and the lobby and says, "I'm sorry we're closing up." And they get a little upset, so they call the restaurant from outside to talk to the manager. And manager comes out of the office, pissed off, yells at the server, "Serious as I'm sorry, we haven't had a table in 45 minutes, the kitchen's closed. We're closed. I mean, that's it. We're done. We're walking out the door." And he says, "Well, we make sure we take care of everybody up until midnight." And she says, "Well, maybe you should have been out here instead of being in the office for the last hour. You could have taken care of them." So anyway, he removed from the schedule, wrote her up. She calls me. So the next day I talked to him. I said, "Listen, you can't do that. I mean, you have to think outside the box." You know, if they hadn't had a table in almost an hour, you know, she did the right thing. It's not like you had a steady flow of people. And he says, "Well, we have to take care of everybody until 12 o'clock that time we close they're going to call corporate." So I don't care. You have to think outside the box manager. You can't alienate your staff. I said, "At what point does our team members' lives become more important and more valuable than a customer or than guest service?" Okay, you have to think about them first. There's got to be a point where you think about your staff. Okay, we're not going to we're not going to alienate them because of two people that decide to come in at midnight. Bullshit. Rip up the right up, put her back on her shifts. And just some people just don't need to be mad.