When a homeowner says “let me think about it,” they’ve already told you the real problem. Most techs never hear it. It’s not the price. It’s trust. Built or not built in how you talked to them before you arrived, how you walked in, whether you made them feel like the hero for calling the right company. Fix that, and the objection disappears before it ever comes up.
@officialchadpetermanTranscript
Homeowner who says let me think about it, has already told you the real problem. Most technicians miss it. The real problem is they don't need to think about it. They just don't trust you yet. Why is that? Very rarely is it the price. Did you build the value in the price that you actually offered? How did you talk to the customer before you arrived? How did you arrive and greet the homeowner? Did you take ownership over that homeowner's problems? Understanding that they called you as the trusted expert. How do we make them the hero of the situation? Because they called the right company and they got the right technician out to their home to solve the problem. Work on building the value before you ever present the price.
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