This is the part of the business almost nobody shows: dispatch. Nearly 500 calls a day, all routed centrally, one team constantly reshuffling to match the right tech to the right house. Skill, geography, timing, the conversation that customer actually needs, all of it factored in real time. It's not an exact science. It's just the thing that has to work for everything else to work.

just want to take a quick minute and describe how our dispatch process works. We're running almost 500 calls a day. So there's a lot of calls, there's a lot of geography to cover, and it's difficult. And so we're using a lot of technology at this point to make sure that we route the right technician who's in the right area, who has the right skills, who can have the right conversation with that customer. Essentially, all of those calls are dispatched centrally for all of our locations. So our dispatch team is monitoring all of our locations, moving technicians around, the board is always shuffling around, trying to hit what we have committed to the customer, making sure that we've got the right technician at the right house, at the right time, making sure that we can take care of that customer. It's not an exact science, it's always constantly moving, calls are moving around, customers have to reschedule, so on and so forth. So I don't know that there's an exact process, but what I would tell you is utilizing data, some of the AI technology that's out there, it has drastically helped us improve our efficiency and making sure that we've got the right tech at the right call.