I didn't call it The Empowerment Plan. I called it The Empowerment Project, on purpose. A plan implies an endpoint. Empowerment doesn't have one. I think about it the same way I think about being a parent, you never stop, no matter how old your kid gets. Same with leading people. There's no finish line, only the daily work of watching what it does to your people, your customers, and your business.
@officialchadpetermanTranscript
I didn't call my book The Empowerment Plan. I called it The Empowerment Project. Here's why. Empowerment is something that never ends. A plan insinuates an end point. With empowerment and building culture within companies, there is never an end point. You are always working on it. I think about empowerment and culture the same way I think about being a parent. I'll never stop being a parent, regardless of the age of my kid. I'll never stop being a leader, regardless of how old I get or when retirement comes, all of these things. Empowering our people in building culture is a never-ending pursuit. We are always building culture. We are always empowering others. How do we do that without an end point? We do it by watching the result that it has on our people, on our customers, and on our business.
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