The most underrated seat in our company doesn’t sell anything. It decides who does. Our dispatch team sends the right technician to the right call across 12 locations, and that single decision often determines whether the job closes. Skill match, tone match, sometimes geography. Get it right and your best techs are set up to win. Get it wrong and you’ve sabotaged the sale before it started.
@officialchadpetermanTranscript
Our dispatch team moves more money in a day than most of our salespeople. Let me explain. Our dispatch team is entrusted with making sure that we have the right technician at the right call and we have 12 locations at this point. That's a lot of moving parts across a lot of geography. This team has to be dialed in to a ton of data to make sure that that technician walking through the door is the best thing for that homeowner. They've got to have the right skills, they've got to be able to have the right conversations, they've got to be in the right area in certain circumstances. All of these things make your dispatch team such a crucial part to the health of your organization.
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