This room produces revenue for our company, and there’s not a single customer in it. It’s our training lab. We take people who’ve never been in the trade and get them field-ready, and we keep sharpening the techs we already have. Now you’re thinking “I can’t build a lab, I don’t have a trainer.” You don’t need one. Map out a training program. Run a weekly session on one topic. The revenue is in how prepared your team is, not in how fancy your building is.
@officialchadpetermanTranscript
This room here produces revenue for our company, and there's not a customer in it. Our top tech training program gets people ready that have never been in the trade. We also do a ton of continuous ed here with our people who are already out in the field to continue to refine and hone their skills so that they're able to take care of the customer. Now, what you're probably thinking is, well, I can't build a lab. I don't have a trainer, all of these things. What I encourage you to do is map out a training program. If you, the owner, are the technician, what do your guys out and gals out in the field need to know? Maybe have a weekly training on a specific topic. Are you training on the soft skills, on the customer interaction, and how we can provide better service by the words that we speak? All of those things are critical in making sure that your team out in the field is prepared to take care of your customer.
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