The most important thing you’ll ever do in business isn’t strategy. It’s getting the right people and actually empowering them. But empowerment has a second half nobody talks about: accountability. You check in. You build the dashboards. You give people the KPIs before you hold them to the KPIs. Freedom without a measuring stick isn’t empowerment, it’s abandoning the wheel.
@officialchadpetermanTranscript
Earing the right people, getting the right people on your team, and then empowering them to grow and develop and drive the company forward is the most important thing you are going to do in business. A lot of people overlook this. They'll not pay attention to what their turnover is in the business. They'll not pay attention to people not hitting KPIs that, in most instances, they were never given. How are you empowering your people? How are you holding them accountable? Education is one thing, but accountability has to be there after you empower them. We've got to be checking in, we've got to have dashboards, we've got to have all of these measuring devices to make sure that we are all growing in the same direction.
Download Transcript
Related Videos

Here’s the fastest way to know if you’re making money or just staying busy: know your three numbers. 50% gross profit. 35% overhead. 15% profit. If you can’t say where you stand on each right now, that’s the first problem to fix.

If I could only track five numbers in my HVAC sales department, it would be: revenue per lead, close rate, average install revenue, discount rate, and revenue to budget. Most owners track none of them daily and then wonder why the month got away from them. Measure every day and the numbers stop surprising you.

If your tech left for $2 more an hour, money wasn't the problem. The problem is there was nothing else keeping them. Techs spend most days working on their own. If the money's right, it's the one-on-ones, the organizational support, the daily encouragement that keeps them here. A small raise can't outbid a place people actually want to work and feel supported.

This is where we build technicians from scratch. Zero experience walks in, and electricians, plumbers, and HVAC pros walk out. Everything in this lab is functional. They can tear it apart, we can plant faults, and they can fail safely here instead of in a customer’s home.