I stopped being the source of every good idea, and that’s when the growth actually took off. We find the right people, give them real goals and KPIs, and then step back and let them create. The owner who insists on generating every idea caps the company at the speed of one brain. Empower a building full of them and it compounds.
@officialchadpetermanTranscript
Once you hire the right people and get out of their way, you literally can't stop the growth. I've seen it firsthand here at Peterman Brothers. We find the right people, we empower them, we give them goals, we give them KPIs, and then we get out of their way. If you're the owner of a business and you're the one coming up with every idea that ever relates to anything that helps your business grow, then there's a problem. You've got to find people and empower them to go create, to go come up with new ideas, to go push their teams to that next level. That is an idea that I have seen firsthand and that we try to put into the business at every chance we get.
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