You can train skill into almost anyone. You cannot train attitude into someone who doesn’t have it. That’s why “hire for attitude” only works if you’ve actually defined what that means. What are the non-negotiable traits you’ll never budge on? Write them down and hire against them, because the wrong attitude doesn’t just slow training, it costs you the customer.
@officialchadpetermanTranscript
You've all heard it, higher for attitude, train for skill. It sounds good in theory, but are you actually doing it? What are the non-negotiables from an attitude perspective that you will not budge on? Write those down. Then what are the things that people have to come with depending on the level of sophistication in your training organization? All of these things are critical. From an attitude perspective, must people have. And then what are some of the skills that they may have to have based on what you have to offer as a company? Hiring for attitude gets you to a place where you can train for skill and it's exponential training. As opposed to spending time training someone who has a terrible attitude and isn't going to look out for what's best for your customer. Find out what those things are that you need to recruit for and then stick to them so that you can deliver the service that you're promising your customers.
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