Your cheapest lead source isn’t Google. It’s the customers you already have. Every owner has a database full of people who already trust them, and most do nothing with it. We built an entire role around it: a database marketing specialist who reactivates past customers with the new products and services they don’t even know we offer. That’s growth you already paid for.
@officialchadpetermanTranscript
If you want to generate more leads, before you pay Google another dollar, do this. We all have customer databases. Now how effectively use that database will ultimately determine how successful you're gonna be. Here at Peterman Brothers we have an entire position called a database marketing specialist. They are there to figure out what are current customers who already know, like, and trust us, what they need, what they need to be educated on. New products, new services, all of these things need to be communicated to our customers if they're ever going to purchase them. So what are you doing to reactivate your customer database? I can tell you, it's far cheaper than paying for leads on Google.
Download Transcript
Related Videos

Here’s the fastest way to know if you’re making money or just staying busy: know your three numbers. 50% gross profit. 35% overhead. 15% profit. If you can’t say where you stand on each right now, that’s the first problem to fix.

If I could only track five numbers in my HVAC sales department, it would be: revenue per lead, close rate, average install revenue, discount rate, and revenue to budget. Most owners track none of them daily and then wonder why the month got away from them. Measure every day and the numbers stop surprising you.

If your tech left for $2 more an hour, money wasn't the problem. The problem is there was nothing else keeping them. Techs spend most days working on their own. If the money's right, it's the one-on-ones, the organizational support, the daily encouragement that keeps them here. A small raise can't outbid a place people actually want to work and feel supported.

This is where we build technicians from scratch. Zero experience walks in, and electricians, plumbers, and HVAC pros walk out. Everything in this lab is functional. They can tear it apart, we can plant faults, and they can fail safely here instead of in a customer’s home.