When someone brings me a problem with a teammate, I ask one question: have you talked to them? The answer is almost always no. That’s the whole issue. We bottle up frustration, share it with everyone except the person who could fix it, and then wonder why we’re stuck in the weeds. Trust is built in the conversation you keep avoiding.
@officialchadpetermanTranscript
If you're working in your business more than you're working on it, here is why you're stuck. Most likely the problem is that you have a lack of trust in your team. Right or wrong, that's what's happening. Now, how do we fix that? How do we fix a lack of trust within the team? One, we've got to sit down and we've got to talk to people. What are the things that you see need to be improved upon? Where does that person potentially need help? Where can you collaborate and potentially make something better? All of these things oftentimes are bottled up and maybe shared with a close friend or a spouse as to why so-and-so isn't doing what they're supposed to be doing. Why they can't do this? Why they keep messing up? All the while, the person that you really need to talk to in order to get to that place where you're working on your business rather than in it and in the weeds and doing every little thing, the person you need to have the conversation with is the person that's on your team that you need to help. The one question I ask my team, if someone brings to me that they're having a problem with another team member, have you talked to them? Usually, the answer is no. Well, what's that going to solve? In order to work on our business, in order to be doing the things that are going to help grow and scale a business, we have to have trust within our team. And the biggest part of building trust is having open lines of communication and making sure that they understand that you are there to support them.
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