The most expensive thing in this company isn’t trucks or equipment. It’s people decisions, and mine have cost tens of millions over the years. Here’s the pattern behind most of it: someone got hired, then got stagnant. High performers especially don’t quit companies. They quit the absence of a challenge.
@officialchadpetermanTranscript
the most expensive thing that we have around here is people. When I think about the cost that it's costed me over the years, it's probably in the tens of millions of dollars of hiring the wrong person, setting someone up for failure because we didn't train them properly, keeping someone too long because they were toxic to the culture but they were a high performer. So many reasons, and this is why I think that one, the onboarding process has to be dialed in. And then two, the training and development has to be there to bring people along, to show them that they can continue to progress and develop and do bigger and bigger things, or else everyone's gonna get stagnant. And when people get stagnant, whether it's a low performer or a high performer, but especially high performers, when they get stagnant, they leave because there's no challenge there anymore. They wanna be challenged, they wanna be raised to the next level, they wanna always be pushing the limits. And if you wanna accompany full of high performers, you've got to train and develop them, hold them accountable, show them what good looks like.
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