The wildest service calls we run are 20 feet under a street. Sewer and excavation at that depth is one of the most complex, safety-critical trades there is. Here’s the business lesson buried in there: almost nobody can do work at that scale. So when a homeowner has that level of problem, we’re the call. Hard capabilities are a moat.
@officialchadpetermanTranscript
We've all seen some wild service calls. Let me tell you about the wildest that I've ever seen. Most of the wild service calls that we do today involve our sewer and excavation department. Here in Indeedapolis, we can get some pretty deep sewers. When I say pretty deep, I'm talking 20 feet deep under a street. When it gets to be that depth, and luckily I have my brother overseeing that department who's really, really good at this. When it gets to be that deep, there is a ton of logistical, most importantly, safety concerns to be aware of before you get yourself in a hole, no pun intended, that you don't want to be. And so to me, sewer is one of the most intricate, complex trades that we do. The cool part is, is there aren't a whole lot of people who can do that scale of a project. So when a homeowner calls and has that level of project, we are typically the ones that they call. And we're happy about that, but we have to take all the right precautions to make sure that nothing goes wrong. everybody stays safe and ultimately we're able to get the homeowner taken care of.
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