My dad warned me: be careful not to grow too fast. My answer became the company’s name: we can’t stop the growth. He was more right than I knew. 2024 forced us to tear it down and rebuild efficiently, the way we should have built it the first time. Growth hides your missing processes. The slowdown is when they send the invoice.
@officialchadpetermanTranscript
stop the growth comes from early on when my dad was like hey be careful not to grow too fast and I was like dad we can't stop it man we're building this thing and you just got to watch out we're developing our people and we just can't stop it apparently you can if you're not careful so 24 we have to basically reconstruct the entire company 24 is the most painful year of my entire existence and it sucked it was laying off people it was downsizing departments it was doing all of the things that we should have done in the first place but because we were growing so fast we were just throwing people at problems just throwing people just more I mean there was a time we had like seven recruiters in here we have two today we can still continue to do this and so we just had to tear the company essentially almost to the ground and then rebuild it efficiently like we should have and a lot of that wasn't because we did stuff wrong it was just we had no process or procedure or anything in place that governed it and it takes time to build that stuff and so we built it through 24.
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