The best raise structure we ever built is one where I don’t give the raises. The techs give them to themselves. Every technician sees the same KPIs, the same levels, and exactly what it takes to move up. When people can see what good looks like, the ceiling stops being a mystery and starts being a target.
@officialchadpetermanTranscript
What if I told you you're probably underpaying your best technicians and overpaying everybody else? Let me show you how we fix that. We fix that with a program that we call paths to progression. That essentially gives every technician the same standardized KPIs and shows them at what level they need to get to earn more dollars. We're essentially empowering our technicians to give themselves a raise. Do your technicians know what their KPIs are? Do they know what a good day looks like? Do they know how they compare to the rest of their team? All of this has allowed us to create an environment where people understand what good looks like and more importantly what it's going to take to get to the next level.
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