Honest admission: I don’t think I was qualified to run a $15M company. And suddenly we were doing $90M. $29M to $50M to $90M in two years, 300 hires in twelve months. Everybody celebrates that run from the outside. From the inside, it was mass chaos, and I’d never scale that fast again.
@officialchadpetermanTranscript
In 21, we hit 50 million. So we go from 29 to 50 in 365 days. And it was a whirlwind. When you grow that fast, you're gonna break a lot of shit. And mainly because you don't have the infrastructure to support this. In 21, we built a little bit of infrastructure that would help us propel us. So in 22, we go from 50 million to 90 million in 365 days. We hired 300 people in that year. I would never do that again. Scaling that fast, you break so much stuff and we have things going here, there and everywhere. I'm trying to wrap my mind. I don't think I was probably qualified to run a $15 million company and all of a sudden we're doing 90. We got trucks going everywhere. We can't find them because it's COVID. They're going here, there. It's just mass chaos.
Download Transcript
Related Videos

Here’s the fastest way to know if you’re making money or just staying busy: know your three numbers. 50% gross profit. 35% overhead. 15% profit. If you can’t say where you stand on each right now, that’s the first problem to fix.

If I could only track five numbers in my HVAC sales department, it would be: revenue per lead, close rate, average install revenue, discount rate, and revenue to budget. Most owners track none of them daily and then wonder why the month got away from them. Measure every day and the numbers stop surprising you.

If your tech left for $2 more an hour, money wasn't the problem. The problem is there was nothing else keeping them. Techs spend most days working on their own. If the money's right, it's the one-on-ones, the organizational support, the daily encouragement that keeps them here. A small raise can't outbid a place people actually want to work and feel supported.

This is where we build technicians from scratch. Zero experience walks in, and electricians, plumbers, and HVAC pros walk out. Everything in this lab is functional. They can tear it apart, we can plant faults, and they can fail safely here instead of in a customer’s home.