Just like you have to ask for the business, you have to ask for the review. People typically do not leave one out of the goodness of their heart. And here's the detail that changes everything: the customer reviews the technician, not the company. That's who they know. That's who they'll rave about.
@officialchadpetermanTranscript
What is your system for getting a review on every job? Let me tell you about what we do. The biggest key is asking for the review. Much like you've got to ask for the business when it comes time to presenting solutions to the customer, you also have to ask for the review. Be curious. Hey, we'd love to get your feedback. Another tip is having the technician ask the homeowner to review them, the technician, not the company. They're the ones that have just been a couple hours with that technician. How do they feel about your service? Did you explain everything correctly? Did you do what you said you were going to do? We need to ask for the review first, and second, we need to make it super easy for that customer to review us. There's a ton of technology and automations out there right now that make it super simple for a customer within a few clicks to leave us review. Again, ask for it. Have the technician ask for a review of their personal service, and then three is make it easy for the customer.
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