Just like you have to ask for the business, you have to ask for the review. People typically do not leave one out of the goodness of their heart. And here's the detail that changes everything: the customer reviews the technician, not the company. That's who they know. That's who they'll rave about.

Everyone thinks adding a trade is a growth hack. Here’s what it looked like for us: YouTubing plumbing repairs from the truck because our only plumber quit three days before the new one started. We figured it out, but I’d never do it that way again. Master the trade you’re in before you buy yourself a second set of problems.

Your membership program might be the most valuable asset your company owns. Most shops treat it like an afterthought. Two fixes: offer it in the contact center before the truck ever rolls, and have techs plant seeds all call long instead of dumping a benefits list at the end. Memberships fuel the repeat business and the slow-season calls. Sell them like it.

The residential vs. commercial debate misses the real question: what kind of business do you actually want to run? I wanted to create a customer interaction unlike anything else, and residential is where that lives. It demands double the training, technical and human. That’s the cost of the more meaningful lane.

Most owners dream too small because small feels realistic. But realistic never pulled anyone anywhere. The goals that feel slightly ridiculous when you write them down are the ones doing the real work. They set the direction, they raise your standard, and years later you look up and realize you grew into them.