We tell every manager the same thing: your job is to grow your people. So when someone's not a fit, the first question isn't "how fast can we fire them?" It's "why is this not working out?" If they are they unable, train them. If they are unwilling, find out what went wrong. Ultimately, the underlying causes for underpreformance may start with you.
@officialchadpetermanTranscript
And we tell all of our managers, it's your job to develop and grow your people. So if that person's not a fit, why is that? Are they unwilling? Are they unable? Unable, we could fix that. We can train that with them. If they're unwilling, then we really need to dig in to why they are unwilling. Are they confused? Is their misalignment? Do they feel like they're not being supported? So I think you need to dive into all of these reasons as opposed to being quick to fire somebody, not understanding what is actually wrong. Because it could be in your control as to why they are disgruntled and wanting to leave or you needing to fire them because they haven't left yet.
Download Transcript
Related Videos

Here’s the fastest way to know if you’re making money or just staying busy: know your three numbers. 50% gross profit. 35% overhead. 15% profit. If you can’t say where you stand on each right now, that’s the first problem to fix.

If I could only track five numbers in my HVAC sales department, it would be: revenue per lead, close rate, average install revenue, discount rate, and revenue to budget. Most owners track none of them daily and then wonder why the month got away from them. Measure every day and the numbers stop surprising you.

If your tech left for $2 more an hour, money wasn't the problem. The problem is there was nothing else keeping them. Techs spend most days working on their own. If the money's right, it's the one-on-ones, the organizational support, the daily encouragement that keeps them here. A small raise can't outbid a place people actually want to work and feel supported.

This is where we build technicians from scratch. Zero experience walks in, and electricians, plumbers, and HVAC pros walk out. Everything in this lab is functional. They can tear it apart, we can plant faults, and they can fail safely here instead of in a customer’s home.