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Home services will always need people. AI just makes them smarter and faster. Our managers used to spend hours analyzing reports. Now they spend that time growing their teams instead. That’s where the compound is.

@officialchadpeterman
519 views10 likes1:08ENSep 21, 2026
247 words1282 characters13 sentencesReadability: Middle School

Transcript

how we're using AI is essentially to make our people smarter. So a big issue in our business is that a manager can pinpoint a problem. It's more so what levers to pull to fix said problem. And so we publish a report every Sunday night, which gives the past week's performance in our call center, in our booking rate, cancellation rate, in our conversion rate, average ticket, all of these things. So that a manager can easily, he doesn't have to go digging around, trying to find a report, it's all right there. And he can say, oh, this is what it is. And AI will tell him, well, you need to focus on this because this is why it's off. The other thing it does is it connects all the silos of the business. So when we see an issue, it may not just be that we can't book a call. It may be operationally down funnel that we don't have enough technicians, or we don't have enough technicians available on a certain day when we got really busy and so on and so forth. So for me, we are in home services. We are always going to need people. It's just about how can we make people more efficient and smarter so that we can spend the time not analyzing reports, but more so spending time with our people to grow and develop them, which is ultimately going to grow and develop your company.