Turnover isn't always a hiring problem. Sometimes it's an onboarding problem. Most companies hand a new tech the keys and hope for the best. We spend two weeks with every field pro before they ever run a call alone. Every minute of it is planned, and we iterate on it constantly based on what's working and what isn't. People don't leave companies in the first 90 days because the job was wrong for them. They leave because nobody made them feel like they made the right choice coming in. 

Turnover is something that has plagued our industry for decades. Onboarding is your key to making sure that your employees stay long past the first 90 days. When I say onboarding, the key is having a very structured system from an employee's first day until their 90th day and beyond. And the way that we do that is first in our mentality. Our mentality is recruiting is not done when they walk through the door on day one. Recruiting has really just started. How are we going to demonstrate to someone who has trusted us with their employment, their livelihood? How are we going to demonstrate to them that this is indeed the right place you want to be? And we do that through a very choreographed onboarding process. If your onboarding process is just flip them the keys and give them calls to run, you're not going to have people stay very long. Our onboarding process initially takes about two weeks to train a field professional on all of the things that we need them to do and all of the things that are going to make them successful. Every minute is choreographed into the way we do it and we iterate on this thing all the time. We're constantly changing our onboarding process based on the feedback that we get, based on sitting in and understanding what we're actually teaching them and the results of people after they get out of this onboarding. Are they positive? Are they negative? Do we need to change something? What could be better? What information didn't they have that they need? All of these things are extremely important to making sure that your field professional is set up for success for their career with you.