A toxic top performer is not a top performer. The production you'll lose is nothing compared to the people you'll finally free up.
@officialchadpetermanTranscript
Everyone's had this where you have a top performer, but in all actuality, they're extremely toxic to your team for one reason or another. Maybe it's their attitude, maybe it's their outlook, maybe it's the things that they are doing to kind of create toxicity within a team. Whatever it may be, the advice that I can give you, and this is not easy advice, you need to part ways with that person. And I have been in this situation multiple times where we've had to let go of a top performer because what they were doing to the entire team was extremely toxic. What I have found, while it's very hard to do in the moment, you're seeing all of this production walk out the door. What I can tell you is that because you've been feeding this top performer this whole time, there are people that have been underserved with opportunities. And what I have seen is people step up to the occasion. All of those opportunities that you may have given that top performer now go to another person who is happy to have those opportunities and who is ready to excel when given the chance. So while it may be tough in the moment, long term, it will be a positive on your entire company.
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