Fix the back office now or pay for it later. The KPIs you ignore at 20 employees become the problems you can't unwind at 500 employees.
@officialchadpetermanTranscript
When I think back to when we had 20 employees, I think the thing that I wish I would have done more of is dive into all of the back office measurements, booking rate, cancellation rate, all of these things that I was just so focused on growing the business and making a bigger company. And I know this is a mistake that a lot of people make. And for me, it's like, if I look back and I'm like, God, if I would have focused on that stuff, like how much better would we be today and not fixing problems that should have been fixed years and years ago?
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