If customers never return your calls, they aren't the problem - It's your sales process.
@officialchadpetermanTranscript
Customers refuse to speak with you after you have quoted a system and you can't get a hold of them and you follow up. One, kudos to you for actually following up. Most people will never follow up. They leave an estimate and hope someone calls back. Not a lot of people are going to call out of the goodness of their heart. So you're going to have to put a process in place to follow up on those estimates. Now, if you've done a good job in the home and they know like and trust you, the salesperson, and they feel like that you've presented a really good solution, but maybe your price was a little bit high. Maybe they're a little bit confused. All of these things, if they're willing to have a conversation with you, means that they're halfway there to do in business with you, they just want to feel a little more circle. And so if you've got customers who will never return your call, you need to look at your sales process. Because likely it's not very good and you're not doing the things that you need to do to build the trust with the customer that they're going to need to make a buying decision.
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